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Monday, 03 March 2014

TOUR CONDITIONS:

RESERVATION:

Passengers can make reservation, by email or by fax to Cholon Tours.

Reservation made minimum 30-60 days prior departure date is recommended.

During peak season in VietNam such as: Christmas & New Year season from 22ndDec – 03rd, Tet holiday, Liberation and Labor day 30thApr – 1stMay, National day 2ndSep. In order to ensure your travel plan is not delayed because of unavailable services, we would like to recommend you should make the reservation 60 days prior to the departure day.

TOUR PRICE:

All tour prices for land arrangement are in US dollars and guaranteed by validity of contract between Cholon Tours and client. Unforeseen changes of price will be noticed to client before the departure day.

-  The price on website is a reference price, price subject to change without prior notice.

- After you apply successful booking, exactly price will be sent with the confirmation email.

THE METHODS OF PAYMENT:

Deposit 30%

When you want to make reservation, please send your agreement with full itinerary and price by email or by fax. We will arrange to book all services and send you final confirmation. Please settle a 30% of tour price deposit and payment 100% air ticket fee (if any) within 3 days from receiving final confirmation. Any delay will result in automatic cancellation of reservation system.

Full payment should be received 15days prior to arrival. If your reservation is made within 15 days of departure, the entire cost of the trip must be paid at the time confirmation.

1.  Bank transfer

Payment Methods

International bank transfer: You will cover bank fee at your bank, Cholon tours will be in charge of bank fee that has to be paid to middle.

Bank Transfer Payment details:

Beneficiary:        CHOLON TOURS COMPANY LIMITED

Address:             Level 8, 157-157A Pasteur street, District 03, Ho Chi Minh City, Vietnam

Bank name:        ASIA COMMERCIAL BANK - HO CHI MINH CITY, VIETNAM

Address:             442 Nguyen Thi Minh Khai street, District 03, Ho Chi Minh City, Vietnam

Account number: 24942759 (USD)

Swift code:         ASCBVNVX

After settle payment, please send us bank slip by email or by fax.

2. Western Union 

We will also accept the payment by Western Union:

This is Cho Lon Tours beneficiary’s information:

Beneficiary: our consultant will send you our accountant staff name who will receive the tour fare when issue the invoice or contract

City: Ho Chi Minh city

Country: Vietnam

After finishing payment, please give us information as below:

• The sender full name

• The amount of money

• Your address (assigned to Western Union)

• Money Transfer Control Number (MTCN #) (The unique reference number assigned to your money transfer)

We need all information as above to re-confirm with Western Union to send you final confirmation

3. The cash payment ( will not be applicable in “30% deposit paid” case)

In a few cases, after settle deposit, customer can pay the remaining balance of cost upon arrival (This payment can be acceptable but the client must notify to Cholon Tours in advance for the arrangement).

Notes:  please note your booking code when you make payment in order to be followed up from Finance Department.

CANCELLATION AND CANCELLATION FEES:

Notification of cancellation made by client in writing: e-mail or fax, and must be acknowledged by Cho Lon Tours in writing. Any cancellation made by telephone is not accepted.

If a reservation has to be cancelled, customers will be charged a fee depending on how far from the departure date the cancellation takes place.

>30 days prior to the departure date: 10% of total tour price ( At least 30 USD per person) 

15- 30 days prior to the departure date: 30% of total tour price

07- 14 days prior to the departure date: 50% of total tour price

06 days prior to the departure date or later: 100% of total tour price.

*** The bank transfer fee ( if any) will be charged by clients

Notes:

If the cancellation is requested by the client after issuing air ticket, cruise ticket, train ticket…, we will base according cancellation policies from suppliers, bank transfer fee, services charge fee… => all these costs will be charge to cancellation frees  & non refundable

During Vietnam National’s Holiday, if you cancel booking 30days prior to departure date, you will be full charged 100% of tour price. Any change of departure date or destination will be considered as cancellation booking and cancellation policies will be applied as usual.

RESERVATION AMENDMENTS AND CANCELLATION AS A RESULT OF FORCE MAJEURE:

If as a consequence of “Force Majeure” (as defined below), the Company is obliged to curtail, alter, extend or cancel the Tour, the Customer shall not be at liberty to maintain a claim for compensation or otherwise for any loss arising as a consequence of said curtailment, alteration, extension or cancellation of the Tour.

“Force Majeure” means Acts of God, natural disasters, adverse weather conditions, fire or other destruction of any vessel, craft or vehicle to be used in connection with a holiday, destruction or damage to holiday accommodation, riots, acts of war, civil commotion, exercise of legislative or government action, municipal or military or other authority, strikes, industrial action, requisition of equipment, mechanical breakdown, shortage of fuel, insolvency or default of any carrier or service connected with the Tour, fraud perpetrated against the Company.

If the cause of force majeure, resulting in cost arises because the program is delayed or canceled, you will have paid for it by yourselves. Company will not be responsible for compensation. If the reasons entails tourists were killed or injured, the company provides no responsibility legal. However, the company will try to minimize the damage caused to customers due to reasons of force majeure.

For group tour, in order to ensure the common interests of all group member, if customers intentionally interfere with the operation of group, Cholon Tours has the right to cancel as continued participation with group. The remaining part of service cost will not be refunded or transferred.

Because of the safety trip, in special cases such as natural disasters, traffic, violence, and cases of force majeure, our company reserve the right to change, reschedule or cancel the program.

If due to force majeure such as incidents of transport, strikes, epidemics, losses, unplanned incidents, natural disasters or individual travelers can lead to you not join with group, itinerary have been changed, rescheduled, or canceled, our company have not any responsibility for anything, but we will try to arrange unchanged program & service for you.

Due to personal reason, tourists leave group tours by themselves, the company will arrange support, but not responsible for any expenses incurred

TRAVEL INSURRANCE:

To ensure your safety during travelling, Cholon Tours recommends that you should purchase by yourselves medical insurance, trip cancellation insurance, flight delays insurance, luggage insurance, personal accident insurance and others.

PASSPORTS AND VISAS:

For entry formalities, traveler’s passport must be valid for at least 06 months prior to the date of arrival into Vietnam. Cholon Tours will arrange the application for entry- visa of foreign traveler whose tour arrange the application and full payment are already confirmed.

Applying for Visa Approval Letter: With the Visa Approval Letter The traveler can be issued entry-visa into Viet Nam at the Vietnamese Embassy/ Consulates in his/her country or at the Vietnam International Airport.

Application Process: The traveler is required to provide his/her passport’s information and the location applying for the Visa. Cholon Tours will help you apply for the Visa by transfering your information to the Immigration Service. If do not have any problem, after 5 days working, the traveler will receive the Visa Approval Letter from the Immigration Service.

Visa application: The clients should provide a copy of the Visa Approval Letter, a passport, and a recent 2 x 2 passport type photograph taken in color when applying for Viet Nam Visa.

Visa Processing Fee: The visa approval of 5 USD will be charged per person, plus visa fee (According to the location you apply for visa).

Notes: At the Viet Nam International Airport ( Noi Bai Airport in Ha Noi, Da Nang Airport in Da Nang and Tan Son Nhat Airport in Ho Chi Minh City, the Tourist Visa fee will be paid for 25 USD per person.( Just allow you to entry into Vietnam once a month).

LUGGAGES:

Free airlines luggage allowance is two bags per person with dimensions not to be exceed 56cm x 36cm x 23cm. Cholon Tours claims no responsibilities for loss of or damage to luggage or any of the client’s belongings. Luggage insurance is recommended. Client is responsible for preservation of his luggage by himself. If his luggage is lost, Cholon Tours will help him contact and inform Lost and Found Courte at the airport.

SERVICE INQUIRIES AFTER THE TOUR:

If after returning from the tour, client wish to inquire regarding any four services provided, please ensure that all correspondence related to those services is received by Cholon Tours, within 30 days after tour completion date. This will enable Cholon Tours to make a timely investigation.

For getting quickly feedback information, please fill out service quality form given by Cholon Tours, and send it back to our tour guide before the tour completion date.

RESPONSIBLES:

Cho Lon Tours is responsible for client in making arrangements for the tour services offered in this brochure, including accommodation, means of transport, restaurant, sightseeing, tour guide and other commitment ( if any).CHO LON TOURS reserves the right to amend the tour arrangement and adjust the tour cost should there be any fluctuation in hotel cost or in transportation cost during holidays such as Christmas Day 24th  & 25th December, New Year Day from 30th December to 2nd January, Liberation Day 30th April, International Labor Day 1st May, National Day of Vietnam 2nd September.

Services outside the program, not within the scope of Cholon, the cost incurred will be paid by the customer. In other cases (including the services of the program) Cholon tours will refund customers

Cholon Tours reserves the right to make changes in the itinerary or to cancel a tour at any time whenever we deems it necessary for the comfort, convenience or safety of the our client.

Day time tour will be served until our tour guide drop guests safety at hotel for relaxing after dinner or ending all services of the day, after that if guests arbitrarily outside and all the incident occurred, were not related to Cholon Tours.

Please noted that head office & brand‘s Cholon Tours will not be responsible for losses caused by personal negligence or individual actions of suppliers caused to travelers.

For Multi- destination tours, Cholon Tours will arrange tour guide for each destination. If customers have special guide request, please add extra charge for the tour guide served whole your trip.

The means of transport, hotels and restaurants used by Cholon Tours during the tour program are complied with the rules and regulations stipulated by the authorities concerned. Cholon Tours shall be exempt from any liability and penalty should any controversy of the services arise.

Client should strictly abide by the laws and regulations promulgated by the Government of the Socialist Republic of Vietnam, including immigration and Customs Laws and Regulations. Cholon Tours will not be responsible for any ability and penalty due to any violation of regulations of the Socialist Republic of Vietnam

No person, other than an authorized representative of Cholon Tours by a document in writing, is authorized to vary, add or waive any term or condition in this brochure.

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